Confluence displays UnknownUser<username> after migrating users from Delegated Directory to Confluence Internal Directory

[Karanam Subbarao]

hello all, I have implemented Custom authenticator for Confluence. As part of this I'm migrating all users from Delegated LDAP Directory to  Confleunce Internal Directory. I see a vague Unknown User<username> in all pages for all users..

I have executed following SQL Statements to migrate from LDAP Directory to Internal Directoru

SELECT id FROM CWD_DIRECTORY;

UPDATE cwd_user SET directory_id = <destinationid> WHERE directory_id = <sourceid>;
 
UPDATE cwd_group SET directory_id = <destinationid> WHERE directory_id = <sourceid>;
 

// UPDATE FOR CONFLUENCE USERS AND ADMINISTRATORS
UPDATE cwd_membership SET parent_id= <destinationid> WHERE parent_id= <sourceid>;
 
UPDATE cwd_group_attribute SET directory_id = <destinationid> WHERE directory_id = <sourceid>;
 
UPDATE cwd_user_attribute SET directory_id = <destinationid> WHERE directory_id = <sourceid>;

I have re-indexed the confluence But I still see the same issue

Any ideas/thoughts to fix the UnknownUser<username> 

[Septa Cahyadiputra [Atlassian]]

Hi Karanam,

Could you please explain why you modified the value in cwd_membersip table? Because the mentioned table does not contain directory_id in it? Also, could you please let us know if you are able to confirm that the users has been migrated once you access their profile from:

Confluence Administrators Menu >> Users >> 

Finally, is any users that has tried to login from LDAP still describe as unknowned users?

[Karanam Subbarao]

Sorry it is my mistake. It is not directory_id in cwd_membership but is parent_id .

[Phillip Ponzer]

May want to take a look at this question:

https://answers.atlassian.com/questions/319872