Confluence Questions - Who gets automated email notifications and when?

My intent is to start a question with a smaller more specific group. If no answer comes from the watchers of the initial topic(s), then I'd like to open it up to a larger audience by later adding additional topic(s) followed by a larger group. So here are some questions for clarification:

  1. When I first create a brand new question, do watchers of all topics get email notifications or just those from the first topic applied?
  2. If I update an existing question later by adding a new topic, do the watchers of the added topic now get an email notification?
  3. If so... As a Confluence Admin, I have 2 ways to modify the topics of a question. I can either edit the question and add/remove topics or I can also click the pencil icon and add/remove topics without entering edit mode on the question. Does this make a difference?

FYI - Looked here and in documentation and found no answers.

Thanks in advance,
Don

1 answer

1 votes
Carolyn French Community Champion Mar 28, 2017
  1. From my experience, only the watchers of the topics added the time of question creation will be notified via email.
  2. No
  3. I think it's just the ease of adding/removing topics both these ways. I don't think there is a difference.

If, as an admin, I add more topics to a question, sometimes I manually share the question with groups or email distro lists, so that they are notified.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

857 views 5 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot