While we don't have lots of users actively voting on questions to be able to make the best use of the "Popular" tab, we do have questions that come up frequently. We were wondering if there was a way to "pin" a question at the top of the list, so users read it first before even having to search?
I'm not aware of a way to achieve this. The 'FAQ' use case is not well supported in general right now, even though there aren't many features missing before CQ would be just great for this scenario - the following related issue already has a comment proposing to add the pinning of questions too:
You might want to watch and vote for this issue accordingly, possibly adding a comment detailing your particular use case. Alternatively, you might simply add a more specific feature request right away of course.
Great question @Leah Pearlstein. The only way we've come up with for now is to ask a number of people in the organization to please vote up a particular question, enough so that it is effectively pinned at the top. As you've also observed, it doesn't appear that voting up questions (vs voting up answers) is something people tend to do in our organization either.
We are thinking of using this technique to pin a basic item - a Q&A on "How do I use Confluence Questions" - as currently there is no way to provide instructions and good practices for effective use such as voting up questions and answers, checking 'best answer', using comments instead of multiple replies for clarifications and so on.
If there is another way to pin a question as a more or less 'sticky' at the top of CQ, it would be good to know. If there is not another way, then this sounds like a good feature request.
@Leah Pearlstein I converted my comment to an answer to see what would happen and your comment didn't move with it. ;( Sorry for the trouble, but feel free to delete your comment here and upvote my answer if that's easier. I'll be moving on trying this 'upvoting question' option soon here so feel free to keep in touch with me at tom dot crespi at gmail dot com
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