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delay in opening alerts (Opsgenie) opened by jira tickets

I created a Jira Service Management Cloud integration, conditional on priority, but when opening a ticket during office hours, alerts are created more than an hour later, after office hours they are opened immediately. Does anyone know what it could be? Could it be a tool bug?

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Chris DeGidio
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 25, 2022

Hi Ana,

We did observe a delay issue and have corrected it at this time. The issue was also logged within our Statuspage for viewing at

As mentioned everything should be resolved now. Please let us know if you have any further issues.

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