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I have JSM and Opsgenie connected and working. When an issue is created in JSM that meet the alert criteria in Opsgenie the alert is created and I can see the JSM issue linked.
I have some Incident rules in place that will create an incident if the alerts meet certain criteria, this also is working as expected. The only thing I am not seeing is the JSM issue does not appear in the area at the bottom to show linked issue. If I go in and manually link it I can see it and it links fine.
Should the issue that is linked in the alert carry over to the incident when it is created and be linked also?
Thank you for contacting the Atlassian community! this is Mubeen.
The ability to automatically add linked Jira issues(Opsgenie alert) to the Incident created with the Incident rule is not possible with the current product design. However, we have an open feature request with our engineering team and OPSGENIE-746 is the ticket ID for your reference. You can also read about our feature implementation policy.
I hope the information provided is helpful.
Cloud Support Engineer