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Should the JSM Request be auto linked when created via a rule after an alert

Ste404
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Mar 30, 2023

Hey all,

I have JSM and Opsgenie connected and working.  When an issue is created in JSM that meet the alert criteria in Opsgenie the alert is created and I can see the JSM issue linked.

I have some Incident rules in place that will create an incident if the alerts meet certain criteria, this also is working as expected.  The only thing I am not seeing is the JSM issue does not appear in the area at the bottom to show linked issue.  If I go in and manually link it I can see it and it links fine.

Should the issue that is linked in the alert carry over to the incident when it is created and be linked also?

Thanks.

1 answer

0 votes
Mubeen Mohammed
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 03, 2023

Hello @Ste404 

Thank you for contacting the Atlassian community! this is Mubeen.

The ability to automatically add linked Jira issues(Opsgenie alert) to the Incident created with the Incident rule is not possible with the current product design. However, we have an open feature request with our engineering team and OPSGENIE-746 is the ticket ID for your reference. You can also read about our feature implementation policy.

I hope the information provided is helpful.

Regards

Mohammed Mubeen

Cloud Support Engineer

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