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Im trying to set alert with notifications after specific issue is created. After several hours i have managed to get automatically created alert but the notification is not sent.
This is the alert log message
notification John Smith "Rule[NoRule][Create] -> Skipped sending notification, user has no active rules"
And the notification is not sent.
But for that specific account John Smith there are created notification rules in section /settings/user/notification for New Alert - notification via email and notification via email.
Am I missing something?
And are the labels being added as tags on the Opsgenie alerts? Is this tag shown in the same alert you're having issues with?
I tested with the rule you shared, and was able to successfully be notified:
That regex is case sensitive though and needs to match exact, otherwise it will not work:
If you're looking for a "friendlier" regex that disregards case sensitivity, you could use something like this:
That unfortunately is not possible at this time. "The SMS content includes the alert message and the short URL for the alert."
So you'd have to include the alias in the message field either through the integration's advanced tab under each create alert actions' message field:
or modify the alert at creation with an alert policy to add the alias into the message field:
Note both of these options / functionality are included with only the Standard and Enterprise plans.