Rule[NoRule][Create] -> Skipped sending notification, user has no active rules

Miroslav Stopka February 22, 2022

Hi, 

Im trying to set alert with notifications after specific issue is created. After several hours i have managed to get automatically created alert but the notification is not sent.

This is the alert log message

notification  John Smith "Rule[NoRule][Create] -> Skipped sending notification, user has no active rules"

And the notification is not sent.

But for that specific account John Smith there are created notification rules in section /settings/user/notification for New Alert - notification via email and notification via email. 

Am I missing something? 

Thank you

2 answers

0 votes
Miroslav Stopka February 22, 2022

.

 

 

Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 22, 2022

If I had to guess the alert that tried notifying you did not have the tag "URGENT" - or it did, but did not match the regex. 

0 votes
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 22, 2022

Hi @Miroslav Stopka ,

This user most likely doesn't have a matching New Alert notification rule configured.

Maybe their rule has a filter, time restriction, etc. If you have permissions to check their rules, you should be able to review them here:

nrc1.jpgnrc2.jpg

Miroslav Stopka February 22, 2022

Actually, thats my account. Here is the configuration:

Screenshot 2022-02-22 at 22.18.02.png

Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 22, 2022

If I had to guess the alert that tried notifying you did not have the tag "URGENT" - or it did, but did not match the regex. 

Miroslav Stopka February 22, 2022

The issue has Label URGENT - automatically added.

Screenshot 2022-02-22 at 22.32.16.png

Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 22, 2022

And are the labels being added as tags on the Opsgenie alerts? Is this tag shown in the same alert you're having issues with?

I tested with the rule you shared, and was able to successfully be notified:

nr3.jpgnr4.jpg

 

That regex is case sensitive though and needs to match exact, otherwise it will not work:

nr5.jpg

 

If you're looking for a "friendlier" regex that disregards case sensitivity, you could use something like this:

(?i).*urgent

nr6.jpgnr7.jpg

Miroslav Stopka February 22, 2022

Hey man, God bless you :),

It is working now. 

Thank you for your fast and useful help. 

Like Nick H likes this
Miroslav Stopka February 22, 2022

@Nick H  I have one more question. Is it possible to configure SMS content? For example to add attribute "Alias" from Alert.

Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 22, 2022

That unfortunately is not possible at this time. "The SMS content includes the alert message and the short URL for the alert."

https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/#SMS-Notifications

So you'd have to include the alias in the message field either through the integration's advanced tab under each create alert actions' message field:

https://support.atlassian.com/opsgenie/docs/use-advanced-integration-settings/#Alert-Fields

or modify the alert at creation with an alert policy to add the alias into the message field:

https://support.atlassian.com/opsgenie/docs/create-and-manage-global-alert-policies/

Note both of these options / functionality are included with only the Standard and Enterprise plans.

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