Hi,
Im trying to set alert with notifications after specific issue is created. After several hours i have managed to get automatically created alert but the notification is not sent.
This is the alert log message
notification John Smith "Rule[NoRule][Create] -> Skipped sending notification, user has no active rules"
And the notification is not sent.
But for that specific account John Smith there are created notification rules in section /settings/user/notification for New Alert - notification via email and notification via email.
Am I missing something?
Thank you
If I had to guess the alert that tried notifying you did not have the tag "URGENT" - or it did, but did not match the regex.
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Hi @Miroslav Stopka ,
This user most likely doesn't have a matching New Alert notification rule configured.
Maybe their rule has a filter, time restriction, etc. If you have permissions to check their rules, you should be able to review them here:
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Actually, thats my account. Here is the configuration:
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If I had to guess the alert that tried notifying you did not have the tag "URGENT" - or it did, but did not match the regex.
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The issue has Label URGENT - automatically added.
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And are the labels being added as tags on the Opsgenie alerts? Is this tag shown in the same alert you're having issues with?
I tested with the rule you shared, and was able to successfully be notified:
That regex is case sensitive though and needs to match exact, otherwise it will not work:
If you're looking for a "friendlier" regex that disregards case sensitivity, you could use something like this:
(?i).*urgent
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Hey man, God bless you :),
It is working now.
Thank you for your fast and useful help.
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@Nick Haller I have one more question. Is it possible to configure SMS content? For example to add attribute "Alias" from Alert.
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That unfortunately is not possible at this time. "The SMS content includes the alert message and the short URL for the alert."
https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/#SMS-Notifications
So you'd have to include the alias in the message field either through the integration's advanced tab under each create alert actions' message field:
https://support.atlassian.com/opsgenie/docs/use-advanced-integration-settings/#Alert-Fields
or modify the alert at creation with an alert policy to add the alias into the message field:
https://support.atlassian.com/opsgenie/docs/create-and-manage-global-alert-policies/
Note both of these options / functionality are included with only the Standard and Enterprise plans.
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