Receiving alert by Jira Request Type

[Mkrtich Tono]

I want to receive an alert only based on specific request types, is there a way to setup notifications based on my preferences? 

[Chris DeGidio]

Hi @Mkrtich Tono 

You can do this by adjusting the incoming rules on the integration and adding a filtering condition in the rules. I put together a quick video for you: https://app.screencast.com/jJ6ZKo7J6iV8R

If you need any further assistance please submit a ticket under support.atlassian.com

Thanks so much!

[Mkrtich Tono]

@Chris DeGidio thank you for your reply! 

I can see that you can set rules based on issue type, but is there a way to set up via request type? 

[Chris DeGidio]

hi @Mkrtich Tono sorry for conflating the 2. Ya you are right request type is not here and I did locate an on file feature request filed for another past support case we have had https://jira.atlassian.com/browse/OPSGENIE-852. Feel free to vote and watch that

I was thinking about a workaround though. You still should be able to pull the request type manually in the alert and then utilize a global policy with the filter condition for the key/value pair you established for pulling in the request type. 

If you submit a ticket in support.atlassian.com we can take a look at the incoming payload of your Opsgenie alert and check about pulling request type out and then guide you on setting up the global policy