Hi guys ,
I'm trying to enable two way communication from Opsgenie to Service desk project , but despite I configured everything i found in the manual pages , It just won't make an update into the service desk ticket. Is there something I'm missing ?
I configured automation part in SD , issues created + matches type Incident + opsgenie team webhook api key
Opsgenie JiraService Desk webhook have market send updates to SD when matched all alerts with default mapping , I filled URL , username , password and project key accordingly , but when i ack the alert no comment is created in the SD ticket.
Am I missing something ?
Both products are cloud based subscriptions , JiraSD is free sub , Opsgenie is Enterprise sub.
Hi @Kate_Clavet , yes , later I noticed in the history log there's a log entry that says "Could not send [addComment] action to JiraServiceDesk .... Reason: 403 Forbidden" , and just now i found debug log saying
"responseBody": "Basic auth with password is not allowed on this instance\n",
Is there some configuration option in the JiraSD integration that i missed ? I filled in all credential parameters.
Thanks for making Remote Summit such a big success! As is typical of Summit, we announced a various enhancements and improvements to further support streamlined incident management. To be sure ...
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