Opsgenie push update to Jira SD doesn't work

[Miroslav Janousek]

Hi guys , 

I'm trying to enable two way communication from Opsgenie to Service desk project , but despite I configured everything i found in the manual pages , It just won't make an update into the service desk ticket. Is there something I'm missing ?

I configured automation part in SD , issues created + matches type Incident + opsgenie team webhook api key

Opsgenie JiraService Desk webhook have market send updates to SD when matched all alerts with default mapping , I filled URL , username , password and project key accordingly , but when i ack the alert no comment is created in the SD ticket.

Am I missing something ?

Both products are cloud based subscriptions , JiraSD is free sub , Opsgenie is Enterprise sub.

Thanks.

[Kate Clavet · Accepted solution]

Hi @Miroslav Janousek Great question! Did you check the logs to see what the error message says? That might help us determine what's going on there. 

Best,

Kate 

[Miroslav Janousek]

Hi @Kate Clavet , yes , later I noticed in the history log there's a log entry that says "Could not send [addComment] action to JiraServiceDesk .... Reason: 403 Forbidden" , and just now i found debug log saying

"responseBody": "Basic auth with password is not allowed on this instance\n",

Is there some configuration option in the JiraSD integration that i missed ? I filled in all credential parameters.

[Miroslav Janousek]

I just solved it , I had to configure API token in my user profile settings in the Jira SD and use it as password. The updates are working now.

New day , fresh mind...

[Kate Clavet]

Hi @Miroslav Janousek glad you figured it out! Thanks for letting me know. Have a great day! 

[Devin Ponda]

Where is this located? 

I just solved it , I had to configure API token in my user profile settings in the Jira SD and use it as password. The updates are working now.

New day , fresh mind...

[Miroslav Janousek]

You click on your profile icon --> manage your account --> security tab --> manage API tokens

https://id.atlassian.com/manage-profile/security

[Devin Ponda]

Thank you Miroslav! 

I do have a ticket open with support to determine how I can use a generic 'service' account for this OpsGenie to Jira SM integration instead a named user account.

Thanks again!

[Miroslav Janousek]

I solved this one by registering our functional mailbox as operator and linked it with JiraSD , yes you spend one account entitlement but it works 🤷‍♂️