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Opsgenie push update to Jira SD doesn't work

Hi guys , 

I'm trying to enable two way communication from Opsgenie to Service desk project , but despite I configured everything i found in the manual pages , It just won't make an update into the service desk ticket. Is there something I'm missing ?

I configured automation part in SD , issues created + matches type Incident + opsgenie team webhook api key

Opsgenie JiraService Desk webhook have market send updates to SD when matched all alerts with default mapping , I filled URL , username , password and project key accordingly , but when i ack the alert no comment is created in the SD ticket.

Am I missing something ?

Both products are cloud based subscriptions , JiraSD is free sub , Opsgenie is Enterprise sub.



1 answer

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Kate Clavet Atlassian Team Apr 16, 2020

Hi @Miroslav Janousek Great question! Did you check the logs to see what the error message says? That might help us determine what's going on there. 



Hi @Kate Clavet , yes , later I noticed in the history log there's a log entry that says "Could not send [addComment] action to JiraServiceDesk .... Reason: 403 Forbidden" , and just now i found debug log saying

"responseBody": "Basic auth with password is not allowed on this instance\n",

Is there some configuration option in the JiraSD integration that i missed ? I filled in all credential parameters.

Like Kate Clavet likes this

I just solved it , I had to configure API token in my user profile settings in the Jira SD and use it as password. The updates are working now.

New day , fresh mind...

Like # people like this
Kate Clavet Atlassian Team Apr 17, 2020

Hi @Miroslav Janousek glad you figured it out! Thanks for letting me know. Have a great day! 

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