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Opsgenie War Room

KRISHNA CHAITANYA REMALLI
KRISHNA CHAITANYA REMALLI December 27, 2023

Few users in my team, if they are joining into the war room they get disconnected frequently. What's the issue .

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Eugenio Onofre
Eugenio Onofre
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December 27, 2023

Hi @KRISHNA CHAITANYA REMALLI

Unfortunately with the information provided I am afraid we will not be able to assist you. Would you please confirm:

1. What is the War Room solution you are using? Zoom or Default Opsgenie one?
2. Does it happen to all the users?
3. What do you mean by "disconnected frequently"? Does the call close or the users are simply logged out?

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KRISHNA CHAITANYA REMALLI
KRISHNA CHAITANYA REMALLI December 28, 2023

1. Default Opsgenie One.

2. No it happens to few users only.

3. Simply users goes out from the call and they again rejoining.

That is the issue.

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KRISHNA CHAITANYA REMALLI
KRISHNA CHAITANYA REMALLI January 2, 2024

Hi
May I expect the answer from you regarding the war room

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Eugenio Onofre
Eugenio Onofre
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January 6, 2024

Hi @KRISHNA CHAITANYA REMALLI

Sorry, I was away due to holidays :) 

With the details you provided, there is no further action I would suggest besides creating a ticket with Atlassian Support. I did a few tests and the War Room functionality worked fine for me and my users.

Regards,
Eugenio

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