Ops Genie Service Now integration is not updating the ops genie alert id or alias on the incident. The alert upon creation in ops genie should update the ops genie alert id on service now's incident.
Hi @Ashmitha B ! Would you be able to reach out to our support team via the blue chat bubble in the bottom right of your screen when logged into Opsgenie, or by creating a ticket at https://getsupport.atlassian.com, or sending an email to firstname.lastname@example.org so we can work with you directly on this issue?
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