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New Relic Template Teams Recipient Values

allan March 21, 2023

Trying to get the opsgenie webhook following these instructions


Testing the notification isn't yielding an alert. Is there something that needs to be explicitly set for `teams` and `recipients` in the template?

1 answer

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Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 21, 2023

Hi @allan ,

Can you check if the test alert triggers through the Default API? You would need certain permissions to view this alert as it would not be assigned to a team. Only account Admins and Owners by default have access to all alerts - so if you are an account User, you will not have access to view this.

This is how Opsgenie handles test alerts for some integrations - so the connection can be tested with the actual integration/notification processing taken out of the equation, but ensures there is a connection with Opsgenie. Real alerts created by the integration moving forward will trigger through the integration, and notify as expected / send to the team assigned to the integration.

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