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How to handle bank holidays?

Hi,

We have just started using OpsGenie in anger over the last few months and as previously mentioned in this post we are setting up long lead time rotas across many teams and need to ensure that UK bank holidays can be directed to the "Non-Working Day" schedule we have created.

I can't see any way to do this still, has anything progressed around this feature request?

1 answer

0 votes
Nick H Atlassian Team Sep 30, 2020

Hi @jbartlett86 ,

At this time there is no update on that feature request (scheduled Routing Rules), but we'll be sure to reach out if there are any in the future.

In that shared post - my colleague, Emirhan, did suggest using overrides which is typically what we see most customers using to account for holidays. But if your use case requires routing alerts to a different schedule during holidays vs. no-one, I suppose you could use a combination of an Alert Policy + a Maintenance Policy to account for these unique days and who is on-call during them.

Alert policies can be used to modify alerts during creation - Ex: increase the priority, add tags, or in your case - add/remove responders (such as a team, escalation, schedule). These can be configured on both the global level or team level: https://docs.opsgenie.com/docs/global-policies

Maintenance policies provide the ability to enable or disable multiple policies, AND can be scheduled. These can also be configured on both the global or team level: https://docs.opsgenie.com/docs/maintenance

My idea is to create an Alert Policy that essentially strips any of the responders initially added to the alert during creation, then adds a Holiday (or specific) Schedule in replacement. While the Maintenance policy is scheduled to the date of the holiday, and will enable the Alert policy only for that day. Screenshots provided below as well to reference on how this can be configured on the team-level.

Alert Policy:

comm1.png

 

Maintenance Policy:

comm2.png

 

Here's an alert example of both these policies working together:

comm3.pngcomm4.pngcomm5.png

Hope this helps! Please let us know if you have any questions, concerns, etc. around this workaround. 

-Nick

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