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Cost of ACK using SMS from a non-US country. Is there a way to Ack through SMS without cost

We are based in PH, is there an option to ACK or CLOSE via SMS without charges? 


I tried responding using the OpsGenie's 

Sms Australia
+61 (448) 798-788


I was charged for my response. 

1 answer

1 accepted

0 votes
Answer accepted
Nick H Atlassian Team Mar 15, 2022

Hi @Donny Gison ,

I don't believe there's a way to control this; "an option to ACK or CLOSE via SMS without charges." I think that simply has to do with message & data rates applying.

But we do have a mobile app where users can ack or close the alert with no additional costs, which might be a good alternative:

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