Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Cost of ACK using SMS from a non-US country. Is there a way to Ack through SMS without cost

Donny Gison March 15, 2022

We are based in PH, is there an option to ACK or CLOSE via SMS without charges? 


I tried responding using the OpsGenie's 

Sms Australia
+61 (448) 798-788


I was charged for my response. 

1 answer

1 accepted

0 votes
Answer accepted
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 15, 2022

Hi @Donny Gison ,

I don't believe there's a way to control this; "an option to ACK or CLOSE via SMS without charges." I think that simply has to do with message & data rates applying.

But we do have a mobile app where users can ack or close the alert with no additional costs, which might be a good alternative:

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events