Confluence Cloud app - Opsgenie Incident Timeline EU - how to get it working?

[Pål F. Kristiansen]

I can't figure out how to use the Opsgenie Incident Timeline EU app for Confluence Cloud.

How to use it?

Where do I fint the Incident Id?

Using Confluence Cloud and Opsgenie EU.

https://marketplace.atlassian.com/apps/1221312/opsgenie-incident-timeline-eu?hosting=cloud&tab=support

[Kate Clavet]

Hi! @Pål F. Kristiansen Did you purchase Opsgenie from Opsgenie.com or did you purchase it from the Confluence Admin Panel? 

Thanks,
Kate 

[Pål F. Kristiansen]

opsgenie.com

Is it possible to buy opsgenie from the Confluence Admin Panel? Is there a difference?

[Kate Clavet]

If you purchased Opsgenie from Opsgenie.com then the Opsgenie+Confluence integration won't work for you at this time. This is due to the way that your information is set up on the back end. We are working to make this available for all customers. Let me know if you have any other questions.