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Can you send out monthly on-call reminders for OpsGenie

Rich Smith June 28, 2023

We have about 10 people who are in our on-call rotation.  Our team is quite busy, so we do not always remember to actively go look at the on-call schedule to see when it is coming up.

Is there an option or a way we can get an emailed report from opsgenie each month (or week) that shows the next several weeks of on-call?  This way, people will see the upcoming schedule in their mailbox instead of being notified the morning of them going on-call.

 

1 answer

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John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 28, 2023

Hi @Rich Smith ,

There is no report for on-call but you can export the team schedule to your calendar using the 'open calendar' button on the team schedule and see/get calendar updates directly from Google or whichever calendar application you use. 

Rich Smith June 30, 2023

Which is unfortunately not helpful.

A solution that might work, is API usage.  Is there a way to query future on call schedules using the REST API?  Or is it only for the current on call users?   I can write a script to gather and email the information, if the API supports it.

John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 3, 2023

The Get Schedule Timeline API can be used to get future on-call recipients for a given time period. 

https://docs.opsgenie.com/docs/schedule-api#get-schedule-timeline

Rich Smith July 3, 2023

Yes.  This is what I need.  I can poll this api for a few weeks in advance, and build an email from it.

Maybe I'll post the script here after I write it.  If I can get to it soon.

Like John M likes this

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