Can we silence a normal alert if it triggers an Incident Alert?

[Alex John]

Hello - In our set up we say if an alert comes in through an integration, it has priority P1, and tag of prod/production etc., then create an incident (alert).  When this happens the on-call person now has two separate alerts, one for the incoming alert and one incident alert.  Is it possible to either silence or ack the original alert when the incident alert is ack'd?

[Wei Wung]

Hi @Alex John 

Thank you for reaching out! Currently, the initial incoming alert gets associated with the incident that is being created. The incident generates a responder alert for each of the incident responders. If the incident was manually created, an additional responder alert is generated for the person that created the incident.

Unfortunately, at this time, when the incident generated responder alert is acknowledged, it doesn't ack the incoming (associated) alert(s).  This is probably because sometimes there can be multiple incident responders and if so, the incident will generate multiple responder alerts to separately notify these responders, each following their own escalation paths. 

We have a similar feature request: (OPSGENIE-28) Auto-close associated alerts when an incident is closed and acknowledge when incident is resolved

From within the incident, under "Associated Alerts", when you click on "See alerts", you have the option to selectively Close associated alerts or "Close all" of them, although there isn't an "Ack" option.

Hope the above helps!

Best Regards,

Wei

[Alex John]

Thank you for the information, Wei!