Can an escalation policy notify based on acknowledged and closed status?
Ryan Bullock
Contributor
Do OpsGenie escalation polices stop processing once an escalation rule is met? For example, I would like an alert to notify the on-call user immediately and then escalate to another user or team if it has not closed after 10 minutes. Will the second rule process regardless of whether or not the alert is acknowledged?
1 answer
1 accepted
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
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