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Can I include the incident number in an email template?

Mike Hart
Mike Hart
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January 1, 2024

Does anyone know if there is a way to include the incident number as a dynamic field in a stakeholder notification email?

I’m looking for a way to help stakeholders see when update messages relate to an existing incident as opposed to when a message relates to the creation of a new incident. Using the incident number seems like an easy way to help human readers of the emails quickly see threads of updates when there are multiple incidents in play.

Thanks!

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Brennan Kiely
Brennan Kiely
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 2, 2024

Hi @Mike Hart ,

There isn't an option for this right now, but there is an open feature request to add more fields to the templates: https://jira.atlassian.com/browse/OPSGENIE-1606

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