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Alert to sender when closed

Kimberly Ledesma
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July 11, 2023

Is there a way to send an alert to the requestor when their issue has been acknowledged or completed?

1 answer

1 vote
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 11, 2023

Hi @Kimberly Ledesma ,

That depends on who the requestor is. What is the integration that is being used to create an alert in Opsgenie? Is the requestor a user in Opsgenie or a user in another system?

Kimberly Ledesma
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 31, 2023

the alert is being created by an email sent in Outlook. 

John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 31, 2023

@Kimberly Ledesma Opsgenie can only send emails to Opsgenie users. 

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