Is there a way to send an alert to the requestor when their issue has been acknowledged or completed?
Hi @Kimberly Ledesma ,
That depends on who the requestor is. What is the integration that is being used to create an alert in Opsgenie? Is the requestor a user in Opsgenie or a user in another system?
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the alert is being created by an email sent in Outlook.
@Kimberly Ledesma Opsgenie can only send emails to Opsgenie users.
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