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Alert is already acknowledged, Alert couldn't be acknowledged

akshay rawat
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August 27, 2023

For a single alert we are getting multiple escalation calls by saying “alert is acknowledged, alert can’t be acknowledged.”

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John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 28, 2023

Hi @akshay rawat ,

Where is it saying the alert can't be acknowledged? Can you post a screenshot of where you are seeing that message?

It sounds like the alert may already be acknowledged or in a state where it can't execute that action. 

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