Alert is already acknowledged, Alert couldn't be acknowledged

[akshay rawat]

For a single alert we are getting multiple escalation calls by saying “alert is acknowledged, alert can’t be acknowledged.”

[John M]

Hi @akshay rawat ,

Where is it saying the alert can't be acknowledged? Can you post a screenshot of where you are seeing that message?

It sounds like the alert may already be acknowledged or in a state where it can't execute that action.