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support@opsgenie.com is going away on June 8, 2020

Starting on June 8, 2020 support@opsgenie.com will not be an option to contact support. Instead, you can reach out to our support team through our web contact forms below or the in-product chat.*

Why isn't there a direct support email for technical support?

Contact form and chat instead of email allow for a more secure and effective support experience as it provides the following benefits to customers:

  • More accurate routing to get your ticket to the correct support engineer.

  • Support history is available for customers that want to see their previously submitted support tickets.

  • More security as these channels are not exposed to spoofing, and allow us to validate who the requestor is.

  • More secure file transfer between customers and support.

 

* Entitled customers as per Opsgenie Service Level Agreement and System Support Plan

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