Starting on June 8, 2020 firstname.lastname@example.org will not be an option to contact support. Instead, you can reach out to our support team through our web contact forms below or the in-product chat.*
If you already have an Atlassian Account, you can use the form on support.atlassian.com/contact.
Contact form and chat instead of email allow for a more secure and effective support experience as it provides the following benefits to customers:
More accurate routing to get your ticket to the correct support engineer.
Support history is available for customers that want to see their previously submitted support tickets.
More security as these channels are not exposed to spoofing, and allow us to validate who the requestor is.
More secure file transfer between customers and support.
* Entitled customers as per Opsgenie Service Level Agreement and System Support Plan
Matheus FernandesAtlassian Team
Thanks for making Remote Summit such a big success! As is typical of Summit, we announced a various enhancements and improvements to further support streamlined incident management. To be sure ...
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