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Atlassian Community Hero Image Collage is going away on June 8, 2020

Starting on June 8, 2020 will not be an option to contact support. Instead, you can reach out to our support team through our web contact forms below or the in-product chat.*

Why isn't there a direct support email for technical support?

Contact form and chat instead of email allow for a more secure and effective support experience as it provides the following benefits to customers:

  • More accurate routing to get your ticket to the correct support engineer.

  • Support history is available for customers that want to see their previously submitted support tickets.

  • More security as these channels are not exposed to spoofing, and allow us to validate who the requestor is.

  • More secure file transfer between customers and support.


* Entitled customers as per Opsgenie Service Level Agreement and System Support Plan



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