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As part of our onboarding, we have implemented some preliminary changes to the Quick Start Guide, especially for the customers expanding from the Atlassian Site Admin panel. Here are some of the changes we’ve made:
1- Automatic Team Creation (For Atlassian Site Admin Expanded customers only) An expanded customer is someone who is using any other Atlassian product and adds Opsgenie from the site admin panel.
Customers signing up for Opsgenie via the Site Admin Panel will have a sample team automatically created for them as they land into Opsgenie. This team will consist of all the admins and trusted users that have been granted access to Opsgenie. This makes setup easier for you, so you can get started in Opsgenie faster. Especially since, teams are the core of Opsgenie’s setup, and we have already taken the first step towards that.
2- Jira integration in Essentials plan
Since all trials start with the Essentials plan, we have made it easier for all customers to connect their Opsgenie instance with Jira. Now you can create and sync Opsgenie alerts for Jira issues. Opsgenie alert updates can also be sent back to Jira to execute actions on the issue, via the Action Mapping Feature of the integration.
3- Other UI improvements
In order to make the Onboarding experience smoother and more intuitive we are making a few design changes to the Quick Start Guide. Action steps can now be easily differentiated from the info steps as to avoid confusion and realise what requires action and what requires attention.
Technical Support Engineer
13 accepted answers