Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

On-Call Best Practices

When being on-call, it’s important that users are receiving notifications from alerts during the time of an issue. To make sure that the on-call engineer is properly receiving these notifications, the best practice would be to do a test run before on-call hours.


Here are a few tips when testing out notifications for on-call preparation:


The first step to checking if an on-call engineer's notifications are working would be to take a look at their team’s routing rules. The routing rule can route an alert to a team’s escalation or schedule, so going over these settings to see exactly where alerts are routed to will help confirm that this is configured correctly.


A common feature that users can overlook is an escalation policy’s notification time. It would be best to check that the escalation has the accurate trigger time to the on-call user.


Schedules should be reviewed to ensure the correct on-call engineer is added and the wrong user is not woken up in the middle of the night!


The team’s routing rule, escalation, and schedule can be configured reliably, but the user's profile notification settings may not be configured. A user can check that contact methods are enabled in their profile settings. From there, the user should also check that notification rules are set to send the preferred notifications(i.e., sms, email, voice).


After a user has gone through double checking these configurations, they can use the “Create Alert” button on the alert dashboard to test their on call scenario. Just choose an API integration, add a message, and input any other details needed for the alert.





Log in or Sign up to comment
Community showcase
Published in Opsgenie

Opsgenie and Amazon team up to launch new DevOps Guru integration - now available!

We’re proud to announce that our integration with Amazon DevOps Guru is now live. The Amazon and Opsgenie product teams have worked together to build a deep integration between Opsgenie and the new...

239 views 0 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you