It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

On-Call Best Practices for Notifications.

When configuring Opsgenie to notify multiple users regarding the same alert, there are a couple of approaches to setting this up effectively. For example, multiple responders can be added on an integration based on the incoming alert.  When looking for a general, role-based way to notify multiple users, the Central Notification Template would be the best practice for this use case. Using CNT can help prevent tedious work when configuring the same notification rules for each user receiving the same notification for an alert.

 

The Central Notification Template feature can be found under the App Settings(

Only Owner/Admins can see this setting).

 

.

Opsgenie_-_Settings.png

 

You can choose from an Owner, Admin, non admin or a custom role.

Opsgenie_-_Settings-2.png

 

 

 

Take note that multiple central notification templates are not allowed to be applied to the same user roles. When the central notification template is enabled, the users affiliated by their role to this setting cannot edit or modify their personal notification rules. This is an aspect that users can overlook when attempting to edit their notification rules. Users can still edit their contact method after CNT is enabled.

 

For more information on configuring the Central Notification Template, you can check out the document below:

https://docs.opsgenie.com/docs/central-notification-templates

 

 

 

 

 

2 comments

Hey Mark -

Thanks for featuring this! I had no idea this was there!

While I understand and appreciate the need for a feature like this, I think there could be some value for a particular user being able to add their own Notification Rules in addition to the Templated one, for example with some specific filters that modify the behavior. And the templated be left as the default option(s) after the user-defined one. However if the user doesn't need additional specifications, then it'd can just use the template default.

Thanks again!

Like Mark Campbell-Vincent likes this

Hi @Amit Kumar -

 

We do have a feature request regarding Custom CNT Notifications that aligns with the use case you suggested. I will make sure to add you to it. Thanks for your feedback!

Like Amit Kumar likes this

Comment

Log in or Sign up to comment
Community showcase
Published in Opsgenie

What’s New in Opsgenie October 2019

Hi there, we have a lot of exciting announcements this month, specifically around Dark Mode. You don’t want to miss out!    Dark Mode for Mobile App is here! A few weeks ago, we annou...

564 views 3 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you