We’re excited to announce the latest enhancement to Opsgenie’s Incident Investigation view. Now when an incident occurs users can select the previous stable deployment, and begin the redeployment process from the Incident Investigation view inside, accelerating incident response and remediation.
In our example below, we see an incident that impacts two services, the ‘banking-transaction' service, and the 'ledger-monitoring’ service.
From the Incident investigation view, deployment #29 is the most recent code change on the ‘banking-transactions service’, and after careful analysis, the responder feels this is the deployment that likely caused the incident.
Next, the responder looks for the last stable deployment prior to the incident. After reviewing the deployment details including related commits, their timestamps, and speaking with the developers who shipped them, deployment #18 appears to be a stable version of the code. The responder selects deployment #18 on the deployment history graph and clicks the blue re-deploy button to begin the re-deployment process.
By starting the re-deployment process, the user is automatically directed into Bitbucket to complete the re-deployment. In Bitbucket, the responder is presented with the re-deployment modal which presents details about the process.
From the modal, it’s clear that deployment #29 is live in production and the re-deployment action will push deployment #18 to production. The responder confirms that this information is correct and clicks the blue re-deploy button which completes the rollback of code.
Note: After the re-deploy button is clicked, the user is taken to Bitbucket Pipelines so they can view the code change to ensure it completes properly without error.
Back in Opsgenie, the Incident Investigation view has automatically updated to reflect the new status. The re-deployed code is shown on the deployment history graph, and in the details section below a black re-deployment icon signifies it has been completed successfully.
Have you been using the Incident investigation view? We’d love to hear how you are using it as part of your own incident response process, leave a comment below.
Additional Incident Investigation view resources
Bitbucket to Opsgenie connection: https://docs.opsgenie.com/docs/bitbucket-connection
Bitbucket repo-to-service mapping: https://docs.opsgenie.com/docs/bitbucket-repository-to-service-mapping
Incident investigation view documentation: https://docs.opsgenie.com/docs/incident-investigation
Deployment API: https://docs.opsgenie.com/docs/deployment-api
Shaun PinneyAtlassian Team
In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...
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