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Enhanced Incident Response from Opsgenie’s Mobile App

We’ve released a new version of the Opsgenie Mobile App that includes enhancements already introduced into the web app to empower a collaborative, transparent incident management process. To enjoy these features be sure to download version 3.3.5. Let’s take a look at what’s new:

Dedicated Slack channel for incidents

Dedicated Slack channels are seen from the Incident Details page. Now, you can access the Slack channel related to your incidents via one click. Check out this video to learn more about Opsgenie’s Slack for Incident Management.

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JSW & JSD issue linking

Our strengthened integration with Jira Service Desk and Jira Software allows you to link issues and requests directly from the incident details from the web app. You can now search and link issues directly from the mobile app too. Watch this video to see it in action.

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Incident creation improvements

We’ve simplified the incident creation module to improve ease of use. The most important fields are now at the top, but if you need to view all the fields you can simply click Show all fields to add more information.

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You can also select the incident templates during incident creation, this will auto-populate the fields based on the template so you can open the incident faster.

 

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Incident status updates page

The incident status page shows all incidents status' and progress in one place:

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Overall look & feel improvements on the incident detail page

We’ve made additional overall look and feel improvements based on customer feedback to enhance the ease of use and make the incident details more intuitive.

  1. Grouped communications section: Incident Command Center conference room, the linked Slack channel and the incident status page are grouped together. So you can easily access the communication channels from this section.

  2. Multiple Impacted services support: All impacted services can be seen and easily updated from the mobile app.

  3. Incident time stamps: Incident and impact durations can be seen at the top of the incident details page.

Be sure to download the most recent version of the mobile app so you can respond to incidents directly from your phone today.

1 comment

Kate Clavet Atlassian Team Jul 27, 2020

Hi @Md_ Shohidul Islam Bhuiyan Is there something specific that you're having trouble with? Explain a bit more so that we may help point you in the right direction. 

Best,

Kate 

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