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Opsgenie Best Practices "Wednesdays"- Don't have too many cooks (read Admins) in the kitchen.

Kate Clavet Atlassian Team Mar 21, 2019

It may seem intuitive to some, but a common mistake that folks make is giving too many users in their account Owner or Admin roles. These roles have the power to change many configurations in the account, delete alerts, etc. Some customers have given Admin permissions to too many users who inadvertently close alerts when they shouldn’t, change configurations, or disconnect/break integrations.

Even with the best intentions having too many folks holding the controls can wreak havoc, similar to adding too many ingredients to a soup. A good rule of thumb is to give only the permissions truly necessary for a user to complete their job duties. Opsgenie has four main role categories:

  • Owners can manage any setting (global or team-based) for the entire account including subscription and billing details.
  • Admins can manage any setting (global or team-based) for the entire account excluding subscription and billing details.
  • Users (Default settings) are able to access alerts and incidents that affect them and manage their own settings but don’t have visibility into the global account as a whole or the ability to delete etc. There is the ability to customize user roles, see more here.
  • Stakeholders can manage their own profile settings and contacts and review the status of the services they are listed as a stakeholder on. But they can’t receive alert notifications, be part of a team, escalation or a schedule. The purpose of the stakeholder role is to keep the user informed.

For full explanation of each role, see our docs. What are some Best Practices you follow? Feel free to contribute your thoughts! 

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