It may seem intuitive to some, but a common mistake that folks make is giving too many users in their account Owner or Admin roles. These roles have the power to change many configurations in the account, delete alerts, etc. Some customers have given Admin permissions to too many users who inadvertently close alerts when they shouldn’t, change configurations, or disconnect/break integrations.
Even with the best intentions having too many folks holding the controls can wreak havoc, similar to adding too many ingredients to a soup. A good rule of thumb is to give only the permissions truly necessary for a user to complete their job duties. Opsgenie has four main role categories:
For full explanation of each role, see our docs. What are some Best Practices you follow? Feel free to contribute your thoughts!