Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Opsgenie Best Practices Wednesday - Notification Rules

Samir Atlassian Team Feb 20, 2019

Hi there, I’m Samir a Technical Support Engineer for Opsgenie. Just wanted to take a minute to welcome you to our Community Collection and share a tip for “Best Practices Wednesday,” each Wednesday a member of our team will share a best practice, tip, or trick with you. Here’s the first one!


It might seem obvious but a common mistake people make when setting up Notification Rules, is not taking the time to specify the priority of the alert you want to be notified about.


For example, see the rules in the screenshot below:


According to these Notification Rules, each time any new alert comes through, including low priority P5 informational alerts will notify the responder, Kate each time first through mobile push, then sms, and finally via email. This will cause alert fatigue very quickly, and it just isn’t necessary to be notified for every.single.alert.

In the below example, the notification rules are set up according to the priority of the new alert, now, the notifications make sense according to the severity of the alert.


Setting up the notifications this way, reduces alert fatigue and empowers the responder, Kate to react appropriately according the alert priority. This way, she’s only notified intensely for P1 and P2 alerts, is saved from having to sift through a bunch of new alerts trying to determine what’s important. Hope this tip is helpful to you!


Feel free to respond letting me know what you’re strategies are when you set up your own notification rules!



Log in or Sign up to comment
Community showcase
Published in Opsgenie

Opsgenie and Amazon team up to launch new DevOps Guru integration - now available!

We’re proud to announce that our integration with Amazon DevOps Guru is now live. The Amazon and Opsgenie product teams have worked together to build a deep integration between Opsgenie and the new...

188 views 0 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you