It's a human thing actually, isn't it? Specially in "provider—consumer" relationships, we seem to blame the end-user quite often:
Everyone's an end-user to someone else. So what makes you like a product? What makes you like a company? Maybe the way you feel respected and helped by the people that work with/for it? Maybe because the people who work with/for it are often cheery and uplifting? Maybe 'cause they make you feel good that you reached out for them for help? 🙂
The reason I'm writing this is because, maybe, sometimes you feel tired or upset about some end-users situations, too. You might've even ranted about it in the Community or with fellow Admins, or might've seen fellow Admins feel that way, too. We're all humans and we are entitled to feel tired, too.
But let's keep in mind what makes us like Jira (and Atlassian). Let me burden you a bit with some personal experiences of a few years back, when I was lucky enough to work as a Jira Admin for a whole company in Brazil.
People from all business areas would come to us asking how they could get rid of the daily e-mail mess and we'd spin up a neat JSM Project for them with fancy Request Types, custom icons and all and they'd go NUTS over it!
Not to mention the automation scripts and automation rules we'd set up to make their experience such that they'd enjoy Jira (almost) as much as we did!
Then they'd go about asking if we could do something about their spreadsheets... and we'd build Dashboards and reports for them and again, they'd go CRAZY about it!
Sometimes we'd build the JQLs, Gadgets and Dashboard during the meetings and I'll never forget the look in their eyes as they saw requirements turn into solution so easily! At the end of the meeting, they were left with a URL that they could start using immediately (!) and provide us feedback!
It was about January 2019, after having worked as Jira Admin for 3-4 years then, that I decided to shift my career towards the Atlassian market. (I applied for a job at Atlassian some 5 months later 🙂)
When we're happy, spreading happiness brings even more joy. When we enjoy something, we unconsciously want others to enjoy it too — that's why we share, that's why we like telling a joke we heard and so on.
So if you like Jira, if you enjoy being a Jira Admin and want to keep doing these awesome things you do (yes they ARE awesome!), be KIND to your users!
They're under a lot of pressure too and Jira's helping them get it done! — YOU're helping them get it done!
Don't ever be someone who they'd refrain or avoid asking help from!
And keep being that awesome Jira Admin you are! ⭐
Rodrigo MartinezAtlassian Team
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