I applied for a community license and our request was rejected immediately.

[vgknsf]

We are a 501(c)(3), and within minutes of applying for a community license was told we were not eligible. I figured it might be because we haven't filed our first IRS 990 yet.  Reapplied a year later and got rejected instantly again. I even sent our IRS approval letter to Percent. 

[Andy Heinzer · Accepted solution]

Hi @vgknsf 

I tried to lookup your account from my side.  It appears that you currently do have a community license for Atlassian Access.  But I have not found any recent requests for any community licenses in the past year. 

Could you share with me the ticket number of this most request you mentioned?  Typically these start with a CA prefix for the project they are created in.  With this information perhaps I can investigate this further.

Thanks

Andy

[vgknsf]

CA-2950691 , CA-2448541, CA-2411206 

[Andy Heinzer]

I have reopened https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2950691 and reached out to our billing team to see if they can review that issue. 

[Fun Man Andy]

@vgknsf - was it now fully resolved? I do hope so!! 🙏

[Valerie Knapp]

Hi @vgknsf , thanks for your comment and I'm sorry to hear about the negative outcome of your application.

I would encourage you to reach out to Atlassian directly about this, as we, in the community, cannot do much to help you. https://www.atlassian.com/company/contact 

Good luck and I hope you get some answers.