Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Cannot add users -- still under the "Free Cloud" limit

Dave Evans
Dave Evans
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
January 6, 2024

We are working with the free Jira Cloud version: we have 6 members; trying to add 2 more.  Limit is 10, so should be allowed, yes?

Getting message "Something went wrong, contact Support" which for the Free Cloud is the community.

We'll try again but any confirmation that 10 is truly the limit would be helpful.

Thx-

 

Answer
Watch
Like Be the first to like this
299 views

3 answers

Suggest an answer

Log in or Sign up to answer
1 vote
Carlos Garcia Navarro
Carlos Garcia Navarro
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
January 6, 2024

Hi @Dave Evans ,

Welcome to the Community! Yes, 10 is the limit for the free plan. If you're a Site admin, you can find the number of billable users for each cloud product by following the steps:

  1. From your cloud site, select Settings > Billing.
  2. Each cloud product will display the number of billable users

Hope it helps!

Reply
0 votes
John Funk
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
January 7, 2024

Hi Dave - Welcome to the Atlassian Community!

Do you also have a Free account for Jira Service Management? And if so, are there 3 agents in that? 

Reply
0 votes
Craig Nodwell
Craig Nodwell
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
January 6, 2024

Hi @Dave Evans welcome to the community.  Yes 10 is the limit.

Reply

Recommended Learning For You

Level up your skills with Atlassian learning

Learning Path

Jira Software Fundamentals

Jira Software

New to Jira Software? These short, self-paced courses will teach you what you need to know to get up and running quickly.

2.8h Beginner
Free

The Beginner's Guide to Agile in Jira

Jira Software

Learn what agile, kanban, and scrum are and how agile works in Jira Software.

1.5h Beginner
Free

Realizing the Power of Jira Reporting and Dashboards

Jira Software

Use out-of-the box reporting and dashboard capabilities to view and assess progress and bottlenecks within projects.

1.5h Intermediate
On Demand
groups-icon
New to Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events