You can now move fields to the left side of the new issue view

Hi Atlassian Community,

Last month we rolled out Pinned Fields, a feature users tell us they love, which allows you to keep your most important fields pinned at the top of an issue. Today we’re continuing our journey to make the new issue view’s layout more powerful by allowing project-admins to move fields between the left and right hand sides.

We know that the top-left of the issue view is prime screen space and should be reserved for only the most important fields. Now, you can easily drag fields of any type over to the left hand side of an issue from the project layout configuration page. Fields like priority, assignee, reporter, or any custom context field can all be shown on the left.

We recently released a Demo Den video where we showed off the power of this and other features that we will be rolling out soon. You can watch the video here.

Thank you for all of your support while we deliver these important improvements. Next up we are working on displaying Tabs on the left hand side of an issue, just like they were in the old issue view. As we progress with this and other changes we’ll keep you updated on the relevant JRACLOUD tickets and right here on Community.

Kind regards,

Matt

7 comments

Comment

Thanks. That’s some kind of step forward for those of us who argue against the new issue view. But, do we still have to configure it per project? Then, it’s not really a solution to this important issue.

Like • Hanna Pososhenko likes this

@Matthew Canham

I agree with @Jehosúa Ibuarben We set up screens and screen schemes for a reason. If I then have to go into 200+ projects and "set" the screen layout AGAIN, than this is not a solution

Hi @Jehosúa Ibuarben & @Jeanne Howe, we are working on solving this at the moment. Follow JRACLOUD-71630 for updates as we progress.

Like • like this

That will be a fantastic addition!

This is Awesome! Thanks so much for getting this implemented!!

Like • Matthew Canham likes this

This is great, just what we needed.

Like • Matthew Canham likes this

Hi @Matthew Canham

Can it also be configured in Service Desk projects?

That these custom fields are above the custom fields of the Customer request form?

Regards,

Like • Hanna Pososhenko likes this

Hi @gmonsalve, for now the Customer Request section of JSM (formerly JSD) projects is fixed and you can only move fields below this section, not above.

Hi @Matthew Canham
This is very inconvenient. when is it planned to improve the new issue view for JSM projects? Our users spend a huge amount of time working on tickets and the inability to display fields in a user-friendly way is a big problem for us.

@Matthew Canham For Software projects, you have Issue Layout and for JSM Projects you have Request Types.

In our set-up, we use sub-tasks of Requests - this doesn't seem to be catered for in the configurations, do you have any suggestions for amending the layout of sub-tasks of JSM Requests?

I have the same situation. I have a JSM project with issues and subtasks for Onboarding process and these do not have Request Type. I do not want them to because it's nothing that the customer needs to see.

But we have a ton of fields for these issue types and showing them ALL on the right side of the screen is not user friendly. I will try to make tabs to see if that helps, but ideally, I would like to be able to configure the screen just as I can in a software project.

Thank you.

but what if we liked it in the context area? How do we move it back?

I love this so much. I need to pin fields for certain projects and not others, so I love the ability to have a standardized list of fields, but the ability to display them in different areas and pin based on need is great. thanks :)

Hey, when I try to add fields to the Description Field, its not possible Any idea why this is the case?? We have a brand new instance so nothing i can see stopping me in settings.