X Ray licensing questions - Jira.

[Antonio Moraes]

Let's start using X Ray with Jira, and our need in JIra is 50 licenses, but in XRay it's only 10.

My question is if I can have this number of different licenses running on Jira and Xray without having compatibility issues.

Thanks.

[Dirk Ronsmans]

Hi @Antonio Moraes and welcome to the community!

I’m afraid that won’t work. Your apps always need to be aligned in user tier with your highest product license. 

so if you only use Jira Software with a license of 50 you’ll also need an X-ray license of 50

[Dave Rosenlund]

@Antonio Moraes, @Dirk Ronsmans is correct.  The good news is, the app vendors know that not every Jira user will use their apps (true for most apps) and price their products accordingly. 

I.e., if Xray could offer you a 10 user license, the price would be correspondingly higher. 

-dave

[Joseph Chung Yin]

@Antonio Moraes -

Since X Ray is a third party add-on, you need to reach out to the vendor directly to ask the question.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Dave Rosenlund]

Unfortunately, @Joseph Chung Yin the vendor's hands are tied.  Atlassian requires  Marketplace app license matches the underlying Jira license.