We have been running JSD/JSM for about 3 years now, and have minimally integrated JSD to Jira software. We are in the process of migrating from JSD (Server) to JSM /Jira software cloud.
I am curious if anyone is at a similar stage of JSM usage, and has some tips to share about recommended ways to create a beginner level best practice process for taking a support ticket through the process of escalating it to a change request for the relevant system?
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