process mining: Extraction of time duration for each workflow status

[Thomas Pleli]

Hi all,

I would like to know if there is an automatic way to extract the time stamps of status switches in the workflow. I´m mean beyond these of start, end date and so on...

Background: I´m establishing a project and would like to analyze the efficacy of the work, identify the loops in the workflow and understand how these can be optimized.

Thank you for your help in advance.

Best regards

Thomas

[Madhu_RVS · Accepted solution]

Hi @Thomas Pleli 

Welcome to the Atlassian Community !!

You can use Jira Rest API's to pull this data from issue changelogs. Or You can create your own custom fields and apply Jira automation to populate those. Another option could be to use Jira Control Chart which helps visualize the average data for one issue or a cluster of issues via dots on the chart. Y

Alternatively if you are open to try a mktplace app, pls do take a look at 

Time in Status Reports 

With this app you generate time in status for multiple issues with multiple filter and grouping options. With the ability to export to a csv file as well for further analysis as shown below.

Also the app has many reports to meet a variety of time in status use cases. 

More details here.

Disclaimer : I work for the vendor who built this app

[Thomas Pleli]

thank you @Madhu_RVS .

This app looks interesting.

Bets regards

Thomas

[Valeriia_Havrylenko_SaaSJet · Accepted solution]

Hi @Thomas Pleli  👋
Welcome to the Community!

If you consider installing third-party add-ons, option for you can be Time In Status. You can get various real time reports with add-on. Іdentify the loops in the workflow in a few clicks. For this just:

1. Choose Project, Assignee, Sprint etc.
2. Filter issues by Time Ranges
3. Enjoy you report as Table or Chart view. 

2. Also the Assignee time report can be useful for you. This report will notify you of how much time each Assignee spent on each task.

3. Also you can see Time in States Metrics as a Dashboard Gadget. For an example how long a task was in progress on each Assignee or how long it was Unassigned. You also have a Table or Chart view for this.

  

4. For more in-dept analysing try out Pivot view table. We can evaluate how much the time in the In Progress status has changed depending on the number of tasks, and we can also “dive deeper” and see which tasks have spent a lot of time.

You can also book a live demo - we'll show you the application inside out and answer all your questions.

Add-on developed by my team.

I hope you find this helpful 🚀

[Thomas Pleli]

Thank you Valeriia_Havrylenko_SaaSJet!

   You mentioned that I can choose : project, assignee, sprint,..

   --> can I also choose from a Keyword?

   You mentioned that different time s can be displayed and exported.

    --> Can I also see if an issue was circulating back and forth in the workflow: e.g. rework after a QS?

     --> Could I also see in that case exact time for these extra steps?

Thank you!

[Valeriia_Havrylenko_SaaSJet]

Hi @Thomas Pleli 

1. --> can I also choose from a Keyword?

Yes, you can do by JQL search

   2.    --> Can I also see if an issue was circulating back and forth in the workflow: e.g. rework after a QS?

It is also possible by Transition Count or Status Count Reports

   3.  --> Could I also see in that case exact time for these extra steps?
You can do it by setting time ranges for the issues. 

Hope this helps! 🚀

[Gizem Gökçe _OBSS_ · Accepted solution]

Hello @Thomas Pleli ,

Welcome to the community!

The required data is available in each issue's history but you will need to use a marketplace app to get ready-to-go reports. Good news that report is available in our application where you can directly learn the transition dates without having to deal with Jira issue histories. The app is Timepiece (formerly Time in Status) , the oldest and leading Time in Status app in Atlassian Marketplace, which is built by my team at OBSS. It is available for both Jira Cloud, and Data Center. 

You can use the date-based reports to see the transition dates from/to a status. In the screenshot below you can see the transition dates of the issues to each status. I think this report will be spot on for your needs.

Visit Timepiece (formerly Time in Status) to explore and enjoy a 30-day free trial to experience the full range of features. Our app is free up to 10 users.

If you wish, you can also schedule a live demo. We will provide a comprehensive overview of the application and address any inquiries you may have.

Hope it helps,

Gizem

[Thomas Pleli]

Thank you @Gizem Gökçe _OBSS_ .

This app sounds interesting.

Best regards

Thomas

[Hannes Obweger - JXL for Jira]

Hi @Thomas Pleli

As you can see from the previous answers, this is an area where many Jira users rely on apps from the Atlassian Marketplace to fulfil their reporting needs. 

If a Marketplace app is an option for you, I think you'll like the app that my team and I are working on, JXL for Jira. 

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a number of so-called history columns that aren’t natively available, including an issue's time in [status], or time between [status] and [status].

This is how it looks in action:

As you can see above, you can easily sort and filter by your history columns, and also use them across JXL's advanced features, such as support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting.

Of course, you can also export your data to XSLX (Excel, Google Sheets) or CSV in just two clicks. 

Any questions just let me know,

Best,

Hannes

[Thomas Pleli]

Thank you @Hannes Obweger - JXL for Jira ,

Indeed, it looks like that I will need an app.

I see that JXL has some interesting features. However, my impression is that there are other apps, that are better suited to pick up my needs.

Best regards

Thomas

[Mehmet A _Bloompeak_]

Hi @Thomas Pleli

Welcome to the Atlassian Community!

You can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app. You can have a look at Time in Status for Each Issue , Time in Assignee reports. To get a report of status transition dates, you can have a look at Status Count And Entry Dates report. Entry date(see In Development, Ready for Testing, In Testing, In Development columns.) is status transition date and status count(see #In Development, #Ready for Testing, #In Testing, #In Development columns) is how many times an issue is entered to this status.

For further details, you can have a look at Status Time Reports How to Videos.

App Features:

• This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, resolution time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

• You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
• Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
• You can set different duration formats.
• You can export reports in CSV file format and open them in MS Excel.
• You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
• You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a completely free solution, you can try the limited version Status Time Reports Free.

If you have any questions, feel free to schedule a demo with us.

Hope it helps.

[Thomas Pleli]

Hi Bloompeak Support,

thank you for your mail and for suggesting these 2 apps:  Status Time Reports and Status Time Reports Free. 

I will try the free version.

Best regards

Thomas