ways to restrict the duplicate ticket creation with the similar email in incoming Mail Handler

[kiranmai genkolla]

Please help or guide me in 

ways to restrict the duplicate ticket creation with the similar email in incoming Mail Handler or Email This Issue

[KAGITHALA BABU ANVESH]

Hi @kiranmai genkolla ,

Email handlers can't check some ticket already created with same summary. 

read few articles but didn't get any information from the articles.

I found these two tickets. May be helpful to you. please check the below.

Server -  https://jira.atlassian.com/browse/JRASERVER-65581?src=confmacro#:~:text=Set%20the%20%22Delay%22%20parameter%20to,until%20no%20duplicates%20are%20created. 

Cloud - https://jira.atlassian.com/browse/JRACLOUD-67475 

if these not provided any output. Please raise a request through support

https://support.atlassian.com/contact/ 

Thanks.