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ways to restrict the duplicate ticket creation with the similar email in incoming Mail Handler

Please help or guide me in 

ways to restrict the duplicate ticket creation with the similar email in incoming Mail Handler or Email This Issue

1 answer

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Hi @kiranmai genkolla ,

Email handlers can't check some ticket already created with same summary. 

read few articles but didn't get any information from the articles.

I found these two tickets. May be helpful to you. please check the below.

Server -  https://jira.atlassian.com/browse/JRASERVER-65581?src=confmacro#:~:text=Set%20the%20%22Delay%22%20parameter%20to,until%20no%20duplicates%20are%20created. 

Cloud - https://jira.atlassian.com/browse/JRACLOUD-67475 

if these not provided any output. Please raise a request through support

https://support.atlassian.com/contact/ 

 

Thanks.

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