Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

using Jira Service Desk for non-sw service request


I am wondering if anyone is using Jira SD for non-software/non-development service request tracking that are location-based.

My use cases are as followings:

  • someone called in and reporting a problem at a location (eg. a park or a business in a city)
  • we would put in the service request with the location and description of the issue
  • we can then dispatch officers to the locations of their assigned areas (all addresses are mapped to "zones" in our backend GIS database, so we can assign officers to certain zones)
  • the officers would record their findings,/notes, action taken, etc. against the service request; they can close the call if they don't see any follow up requires, or if follow-up visits require, they can enter schedule this follow up on the spot with their phones/tablets.
  • at the end of the day we would like to get stats for upper management:  for example:  how many calls (service requests), how many SRs need follow-up visits,  how many follow-ups, etc. 

Has anyone use Jira the way I've described above?      


1 answer

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 13, 2020

Hi @M C  - Welcome to the Atlassian Community!

I use JSD with several non-software requests - although not like yours which is pretty unique.  :-)

But I think it will work. The problem is that for the officers to do anything more than add comments to the request, they will have to be Service Desk Agents and have a license as such. Meaning they have to be agents to be able to update and fields. 

Outside of that, it certainly should work. I would be happy to help you along the way. 

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events