¿is it possible to bring information to an issue from another issue that is in another project?

[marco espinoza]

i nedd to pre-fill the fields of an issue according to the data that it was filled in another ticket on another project. there is a field which one is populated with an unique identifier for both issues

[Tansu Akdeniz · Accepted solution]

Hi @marco espinoza 

You can copy a field from another issue. But if you can give the scenario steps by steps, I can help you more. When it should be triggered?

Best

[marco espinoza]

The user captures a issue called "Customer repayment", there is a field called “ID magento” (unique and unrepeatable), and other data customer fields like name, lastname, telephone number. When the user create another issue called "Repayment 30 days" and he capture “ID magento”, Jira should automatically bring the data customer of the other issue.