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in the automation rules .. the insight field value need to display in the description

in the automation rules .. the insight field value need to display in the description.

values displayed as Role Title: Operations Administrator (CMDB-166129)

RBA Business Unit: Coding & Clinical Validation (JCMDB-84528)

 

but i want to display as Role Title: Operations Administrator

RBA Business Unit: Coding & Clinical Validation

1 answer

1 accepted

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Answer accepted
Hana Kučerová Community Leader Dec 17, 2020

Hi @kiranmai genkolla ,

try to add "summary" to the end of the definition, something like this:

{{issue.customfield_xxxxx.summary}}

xxxxx needs to be replaced by custom field id or you use custom field's name

{{issue.custom field name.summary}} 

its working fine as excepted 

thank you 

Hi @Hana Kučerová 

 

Can you help me getting the insight values in the email notification .

as of now iam getting the values but as 
act (ASP-14678)

Hana Kučerová Community Leader Mar 10, 2021

Hi @kiranmai genkolla ,

it should be the same: 

{{issue.custom field name.summary}}

See here, in section {{issue.InsightField}}

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