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in the automation rules .. the insight field value need to display in the description

kiranmai genkolla
Contributor
December 17, 2020

in the automation rules .. the insight field value need to display in the description.

values displayed as Role Title: Operations Administrator (CMDB-166129)

RBA Business Unit: Coding & Clinical Validation (JCMDB-84528)

 

but i want to display as Role Title: Operations Administrator

RBA Business Unit: Coding & Clinical Validation

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Hana Kučerová
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 17, 2020

Hi @kiranmai genkolla ,

try to add "summary" to the end of the definition, something like this:

{{issue.customfield_xxxxx.summary}}

xxxxx needs to be replaced by custom field id or you use custom field's name

{{issue.custom field name.summary}} 
kiranmai genkolla
Contributor
December 17, 2020

its working fine as excepted 

thank you 

kiranmai genkolla
Contributor
March 10, 2021

Hi @Hana Kučerová 

 

Can you help me getting the insight values in the email notification .

as of now iam getting the values but as 
act (ASP-14678)

Hana Kučerová
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 10, 2021

Hi @kiranmai genkolla ,

it should be the same: 

{{issue.custom field name.summary}}

See here, in section {{issue.InsightField}}

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