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grant permission of particular issue to user without administrative rights


Hi community, I hope I could get some help from you. I want to do the following:

  • A Service Desk worker needs an opinion on a particular issue and want's to get another Jira user involved, the user should be able to at least view and add comments internally but may also edit the issue and share comments with the customer.
  • However, the issues in the rest of the service desk are confidential and should not be shared.
  • the service desk user does not have permission to assign the user to a particular group. It should be as simple as assigning them or requesting them as a participant.

Is this possible? I could not find a way online and I am getting confused as to how people use Service Desks without this feature being clearly documented...


1 answer

0 votes
John Funk Community Leader Mar 27, 2021

Hi Michael,

In order to update a service desk ticket the user must be a Service Desk Agent. 

You might can try to hide fields with the add-on ScriptRunner Behaviours - but that would be the only way. 

Hi John,

I don't want to hide fields, I want to hide whole issues. I am sorry if this was not clear

John Funk Community Leader Mar 29, 2021

Yes, you can accomplish that by using Issue Level Security. You can learn more about that here:

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