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Hello there,

Welcome to Atlassian Community!

I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Once it's resolved, feel free to share the resolution here to help other community members that may have the same question.

Regards,
Angélica

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