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Workflow Transition (Condition/Validator) vs. Automation rules


In case I have a condition/validator in place for a workflow in Jira Service Desk and an Automation Rules that says otherwise - which mechanism of them two take precedence?


1 answer

2 votes
Ravi Sagar Community Leader Mar 29, 2020

Hi @bschmi 

Can you elaborate your use case?

Workflow condition/validator controls the transition of the issue.

Automation Rules does automation, but it will respect the workflow condition/validator (mostly).


Sure - let me explain further:

The relevant part of the workflow is:

Waiting for support == cancel request ==> Canceled

The Automation rule reads (please disregard that they do not make any sense from a Business perpective):

Comment added
Transition issue: Cancel request

The workflow has one condition:

Only users in group "testgroup" can execute this transition.

==> in this example the executing user is not in this testgroup.

From log of Automation I recognized that there will be logged an error as soon as the Condition is introduced. Before introducing the Automation rule works perfectly!

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