In case I have a condition/validator in place for a workflow in Jira Service Desk and an Automation Rules that says otherwise - which mechanism of them two take precedence?
Sure - let me explain further:
The relevant part of the workflow is:
Waiting for support == cancel request ==> Canceled
The Automation rule reads (please disregard that they do not make any sense from a Business perpective):
Transition issue: Cancel request
The workflow has one condition:
Only users in group "testgroup" can execute this transition.
==> in this example the executing user is not in this testgroup.
From log of Automation I recognized that there will be logged an error as soon as the Condition is introduced. Before introducing the Automation rule works perfectly!
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events