In case I have a condition/validator in place for a workflow in Jira Service Desk and an Automation Rules that says otherwise - which mechanism of them two take precedence?
Sure - let me explain further:
The relevant part of the workflow is:
Waiting for support == cancel request ==> Canceled
The Automation rule reads (please disregard that they do not make any sense from a Business perpective):
Transition issue: Cancel request
The workflow has one condition:
Only users in group "testgroup" can execute this transition.
==> in this example the executing user is not in this testgroup.
From log of Automation I recognized that there will be logged an error as soon as the Condition is introduced. Before introducing the Automation rule works perfectly!