Just for us to better understand and help you with this issue, can you please give us more details of where this error is appearing?
Is it on the customer portal or on the Knowledgebase on the project settings?
If possible send us a screenshot of the page where the error is appearing.
Also, open the Developer Tools on your browser and check if it shows any additional error.
Once we hear from you we will be able to better investigate the issue.
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