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When a user send a request, everybody in the group received a notification

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January 15, 2020


I create a project in service desk and when a customer sends requests all the team receives a mail. Same for the exchange of anwsers.

My question is : how to send theses mails to all the customers of a project ? 

Thanks for your help,


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John Funk
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January 15, 2020

Hi @Romuald LEMATTRE  - Check your Notification Scheme for that Project. It might be that notifications are going to the Service Desk Team which is why everyone gets it. 

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