When a user send a request, everybody in the group received a notification Edited

[Romuald_LEMATTRE]

Hello,

I create a project in service desk and when a customer sends requests all the team receives a mail. Same for the exchange of anwsers.

My question is : how to send theses mails to all the customers of a project ? 

Thanks for your help,

Romuald.

[John Funk]

Hi @Romuald_LEMATTRE  - Check your Notification Scheme for that Project. It might be that notifications are going to the Service Desk Team which is why everyone gets it.