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When a user send a request, everybody in the group received a notification

Edited

Hello,

I create a project in service desk and when a customer sends requests all the team receives a mail. Same for the exchange of anwsers.

My question is : how to send theses mails to all the customers of a project ? 

Thanks for your help,

Romuald.

1 answer

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 15, 2020

Hi @Romuald LEMATTRE  - Check your Notification Scheme for that Project. It might be that notifications are going to the Service Desk Team which is why everyone gets it. 

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