What is the best way to invite external agents to a single project?

[Chris Knowlton]

We are looking to have 2 external users work on a project with our internal team. What's the best way to invite the 2 external agents so that they only see the 1 project and not the rest of our service desk projects. In testing this the external user I invited could see all projects unless I marked them private, but that only works for next-gen, and is a cumbersome way to set up permissions. What I would like ideally is to be able to assign project permissions to users.

This is a cloud hosted Jira Service Desk with a mix of classic and next-gen projects.

Thanks!

[Veera · Accepted solution]

@Chris Knowlton 

Below KB article explains how you can restrict project permissions to specific users/groups. This is not specific to Jira Service Desk, but applying the project permissions are same for all Jira classic projects.

https://confluence.atlassian.com/cloudkb/how-to-restrict-project-access-for-teams-in-jira-cloud-953142266.html

[John Funk · Accepted solution]

Hi Chris - Take a look at the Permission Scheme for the projects to see who has Browse Projects permission.  I would suggest adjusting that to just use Project Roles and that the project roles are not universally allowing all users to see them. 

[Chris Knowlton]

Thanks @Veera and @John Funk for the information, this was helpful. It looks like this is another reason not to (yet) user next-gen projects, they are not affected by the permission settings the same way classic is. 

[Veera]

You are welcome, @Chris Knowlton

[John Funk]

:-)