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Tag in a hidden field

Alejandra March 26, 2021


I want to know if when hiding a field in the configuration of a request type in the jira-service-desk portal, you can add a tag that autocompletes the user's name, in this case in the summary. Thank you!


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Olga Videc
Community Leader
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June 14, 2021

Hello @Alejandra 

I know it's an old question but just to answer it 

Yes you can but you need automation 

Add new automation rule

  1. Trigger - Issue created
  2. Edit Issue
  3. Edit summary 
  4. Add this          
{{issue.summary}} {{creator.displayName}}

 User's display name will be added to issues summary when created.

BR, Olga

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