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Store connections to external systems in somekind of CMDB Edited

All,

We would like to implement Jira Servicedesk and to use it also to store the data for erxternal eneviroments.

We are a company that services several customers how al has the own enviroment. Each enviroment can be reached on there own way,

How can we store that in Jira Servicedesk? Is there some kind of CMDB to do that?

1 answer

0 votes
Daniel Ebers Community Leader Mar 27, 2020

Hi Raymond,

welcome to Atlassian Community!

There are several CMDB solutions on Marketplace which can be installed as an App - this most likely applies if you are to start from scratch with a new CMDB. Some solutions are for Cloud, some for on-prem - some both.

https://marketplace.atlassian.com/search?query=CMDB

If I got you right you have a scenario where a CMBD is already in place. In that case most likely coding (at least to some extent) is required. Using REST API it might be possible to integrate an existing CMBD with Jira - depending, of course, what your CMBD-solutions provide.
Here you can find the start page for REST APIs:
https://developer.atlassian.com/server/jira/platform/rest-apis/

Cheers,
Daniel

Hi Daniel,

No we don't have a CMDB at this momemt. We would like to setup one.

What's not clear for me if we can use Jira for that or that an other CMDB is better?

So that you use a REST API for the connection.

Cheers,

Raymond

Daniel Ebers Community Leader Mar 30, 2020

Hi Raymond,

this might depend on your requirements, complexity of existing infrastructure and required deeper knowledge of your system and setup.

Most likely this is a step to be executed with a seasoned Solution Partner experienced in implemented CMDB solutions.

Apart from that you always can do testing with 30-day trial licenses from marketplace - but as this is a more complex topic it is recommended to discuss with people experience in implementing stuff like this.

Cheers,
Daniel

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