The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
All,
We would like to implement Jira Servicedesk and to use it also to store the data for erxternal eneviroments.
We are a company that services several customers how al has the own enviroment. Each enviroment can be reached on there own way,
How can we store that in Jira Servicedesk? Is there some kind of CMDB to do that?
Hi Raymond,
welcome to Atlassian Community!
There are several CMDB solutions on Marketplace which can be installed as an App - this most likely applies if you are to start from scratch with a new CMDB. Some solutions are for Cloud, some for on-prem - some both.
https://marketplace.atlassian.com/search?query=CMDB
If I got you right you have a scenario where a CMBD is already in place. In that case most likely coding (at least to some extent) is required. Using REST API it might be possible to integrate an existing CMBD with Jira - depending, of course, what your CMBD-solutions provide.
Here you can find the start page for REST APIs:
https://developer.atlassian.com/server/jira/platform/rest-apis/
Cheers,
Daniel
Hi Daniel,
No we don't have a CMDB at this momemt. We would like to setup one.
What's not clear for me if we can use Jira for that or that an other CMDB is better?
So that you use a REST API for the connection.
Cheers,
Raymond
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Raymond,
this might depend on your requirements, complexity of existing infrastructure and required deeper knowledge of your system and setup.
Most likely this is a step to be executed with a seasoned Solution Partner experienced in implemented CMDB solutions.
Apart from that you always can do testing with 30-day trial licenses from marketplace - but as this is a more complex topic it is recommended to discuss with people experience in implementing stuff like this.
Cheers,
Daniel
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.