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ServiceNow --> JSM Reports

Kieron L. Jones March 3, 2023

Hi All,

I'm looking for some advice in migrating ServiceNow reports to JSM.

a) Is this even possible (using software perhaps)?

b) Do reports have to be re-added from scratch in JSM?

c) Has anyone had to do this aspect of SN to JSM migration?

Initially I would think that b) would be the only way, having looked at JIRA reports and their use and structure.

Any advice would be welcome, thanks in advance.


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Matthew Chapman
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March 5, 2023

Hi Kieron,

I haven't used SNOW before, but as Vitaliy suggests EasyBI is a very flexible reporting tool. I've managed to build a numbers of reports using JIRA and external data to cover everything I need.

A bit of a learning curve, but when you're up and running it is very handy, in one case I imported historical data into the primary JIRA issues cube so I could run a total view across my current/last 12 months data.

FYI, I've also just seen this add-on which I'm going to likely use for my more advanced reporting. Power BI Connector for Jira


Kieron L. Jones March 6, 2023

Thanks Matthew, for your reply.

As I mentioned to Vitaliy, it is still early days for us, so we still have some work to do, but I also agree with you, a 3rd party tool will be required, if we are to get anywhere near the reporting capability that we currently utilise in SNow.

Good info, mind, thanks!

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vitaliy zapolskyy March 3, 2023

Hi Kieron

From my experience ServiceNow reports offer more capabilities than Jira built-in reporting both in terms of visuals and variety of the data sources.

So it might be not possible to replicate SNOW report in Jira.

However once upon a time I used EasyBI Jira plugin to display both Jira and ServiceNow data inside JIRA interface.

Speaking about migration it would be helpful if you describe the scope of your data to estimate feasibility.

Kieron L. Jones March 6, 2023

Thank you Vitaliy, for your reply.

I agree with you on this, and though it is very early days for us in this journey (our migration strategy and analysis) has to be completed, I think that we will have to take option b) initially, and then work out further, our requirement.

There are a couple of options that we have seen, EasyBI being one of them.

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Syed Majid Hassan -Exalate-
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March 26, 2023


This is Majid @ Exalate.

Are you simply looking to somehow replicate the live SNOW reports in Jira dashboards? If that is the only requirement, I believe something like EasyBI is the way to go. 

If you would rather replicate the actual SNOW dataset (incidents/change requests/ problems) within Jira, then you should be looking into a synchronization solution such as Exalate. The advantage with the latter approach is that the Jira admins would have full flexibility to report over whatever fields they would want to, rather than bein stuck with the report that came over from SNOW. 

Please let me know if you would like to explore this further and I would be happy to assist. 



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March 7, 2023

@Kieron L. Jones ,hi! I see you've already been provided with possible solutions. So I'll just add another option (a 3rd party one) - ZigiOps. It's a no-code integration solution that can be used for migration. It connects the systems, syncs them, and allows the transfer just of the data you want. You can customize it to fit different use case scenarios. The ZigiOps tool does not store any of your data and has no limitation to the amount of data transferred between the systems. Feel free to check it out.

Regards, Diana

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