I probably haven't seen something stupid but I don't find :(
I just want to send an email when a new ticket is created. In my case, tickets are created via email source, in response I want to send a formatted notification.
To be more accurate, my tickets are well created, I just don't receive the wanted notification.
And I created more automation rules, sending emails too, which work well.
Can someone help me ? Thanks in advance
Sorry for the mistakes, I'm french ;)
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