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Send email when creating a ticket

Edited

Hi

I probably haven't seen something stupid but I don't find :(

I just want to send an email when a new ticket is created. In my case, tickets are created via email source, in response I want to send a formatted notification.

JIRArule.png

 

To be more accurate, my tickets are well created, I just don't receive the wanted notification.

And I created more automation rules, sending emails too, which work well.

Can someone help me ? Thanks in advance

 

Sorry for the mistakes, I'm french ;)

1 answer

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Answer accepted

to be more accurate, my tickets are well created, I just don't receive the wanted notification.

 

and there are more automation rules, sending emails too, which work well.

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