Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Select user(reporter) based on phone number


The fastest way for our service desk is to lookup a users by his phone number, since we get most of our incidents by phone and we have the phone number on screen.


How can the agent set the "Reporter" field by searching for a phone number?


I did connect "Active Directory Attributes Sync" and I have the information on the user's profile page. But the Jira Service Desk does not search these items, only by name, username and email.

0 answers

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events